Refund policy

Return Eligibility and Window

  • 14-Day Return Window: You may request a return within 14 days after the delivery of the final item in your order.

  • Eligible Region: Our standard return policy applies to orders delivered within the United States.

  • Condition of Items: To qualify for a return, items must be unused, unworn, in their original condition, and accompanied by all original packaging, authentications, and tags intact.                                                                                                                     

    Return Process & Shipping

    • Return Shipping: Customers are responsible for covering the cost of return shipping.

    • Restocking Fees: We do not charge any restocking fees on returned items.

    • How to Initiate a Return: To start a return, please contact our support team at lisa luxury support with your order details. Once your return is authorized, we will provide you with instructions on where to send your package.

      Refunds

      • Inspection & Processing: Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

      • Payment Credit: If approved, your refund will be automatically processed back to your original method of payment. Please allow several business days for your bank or credit card company to post the funds to your account.

        Order Cancellations

        • 15-Minute Cancellation Window: Orders can be cancelled within 15 minutes of being placed, provided the order has not yet been fulfilled.

        • Post-Cancellation Window: Once the 15-minute period has passed or after the order has entered processing, orders cannot be cancelled and must be handled under our standard return policy.

          Final Sale Items

          • Exclusions: Items marked as Final Sale or items from designated Final Sale collections are non-returnable and non-refundable.

          • Exceptions: Cancellations or return requests cannot be granted for final sale merchandise.

            Contact Us

            For any questions or assistance regarding returns, refunds, or order cancellations, please contact our customer service team at lisaluxuryhub4@gmail.com.